Can costume jewelry cause allergic reactions?
Our jewelry is made with high-quality materials. Most of our products are hypoallergenic and nickel-free to minimize the risk of allergic reactions. However, since each person reacts differently to materials, we recommend customers with known sensitivities to review the product material descriptions before purchasing.
Are the jewelry suitable for people with allergies?
Most of our jewelry is hypoallergenic and nickel-free. However, please refer to individual product descriptions for more details.
How should I care for my costume jewelry to keep it in good condition?
To preserve the beauty of your costume jewelry:
- Protect your jewelry from moisture. Avoid any contact with water; for example, remove your jewelry before bathing, showering, or washing your hands. Moisture can cause metal to oxidize or create stains.
- Avoid chemicals, especially hand creams but also perfumes and other cosmetics.
- Regularly clean your jewelry with a soft, dry cloth to remove makeup residue or sweat acidity.
- Remove your jewelry before going to bed.
- Avoid contact with sweat; for example, remove your jewelry before exercising.
- To avoid damage, store your jewelry separately. Do not stack or layer pieces. Keep each item in a clear zip-top bag, a jewelry pouch, or a compartmentalized jewelry box. Store them in a dry place away from moisture, heat, and light.
What currency are the prices displayed in?
All prices on our site are listed in Canadian dollars (CAD).
What payment methods are accepted?
We accept various payment methods, including credit card, debit card, and PayPal to make your shopping experience convenient and secure.
What are the estimated delivery times?
Delivery times vary based on your location and the shipping method chosen. In general, orders are shipped within 2-3 business days after order confirmation. Please refer to the Shipping section for more details.
I entered the wrong address — what should I do?
If you entered the wrong address, simply reply to your order confirmation email or send us an email at info@sandyk.ca to inform us of the mistake. We can update your address within 24 hours of the order. Please note that no changes or refunds will be possible after this 24-hour window.
Do you offer international shipping?
At the moment, we offer shipping to Canada and the United States. For shipping outside of these two countries, please email us at info@sandyk.ca. Shipping fees and delivery times may vary depending on the destination.
Can I change or cancel my order?
You can modify or cancel your order if we have not yet processed and shipped it. However, once your order has been confirmed and processed, we cannot modify or cancel it. We strive to ship your products as quickly as possible to ensure prompt delivery. We recommend reviewing your order carefully before finalizing it. If you have any questions or concerns about your order, please contact us and we will do our best to assist you.
Can I return or exchange a product if I am not satisfied?
Yes, we accept returns and exchanges within 14 days of receiving your order, under certain conditions except for earrings. Please refer to our return and exchange policy for more details.
Are there any return or exchange fees?
We aim for a simple and transparent return and exchange process. However, fees may apply. Please consult our return policy for detailed information on applicable fees.
How can I track my order once it has been shipped?
Once your order is shipped, you will receive a confirmation email with a tracking number. Visit http://www.canadapost.ca to track your package. You will be able to track the progress of your package in real-time.
What should I do if a product I want is out of stock?
When a product is out of stock, it may be due to its popularity or limited production. We strive to replenish our stock as quickly as possible. Please check back regularly on our site to see if the product becomes available again or contact us to be notified when the product is back in stock.
Do you offer customization options for jewelry?
Currently, we do not offer a customization service. However, feel free to contact us for any specific requests.
How can I contact you if I have other questions or concerns?
You can reach us via our contact form on our website or by email at info@sandyk.ca. You will receive a response within 24 to 48 hours.